Frequently Asked Questions

We currently deliver exclusively within Canada. Our webshop, shipping services, and customer support are fully dedicated to customers in Canada. At this time, we do not offer international shipping.

Orders are typically processed within 1–3 business days after payment has been received and your order has been confirmed. During busy periods, promotional events, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

After your order has been dispatched, delivery usually takes 4–9 business days. Together with our 1–3 business day processing time, most orders arrive within about 5–12 business days in total. Delivery times may vary depending on product availability, courier services, weather conditions, or public holidays.

Yes. We offer free standard shipping on every order within Canada, with no minimum purchase required and no hidden delivery fees at checkout.

Yes. You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and returned in its original packaging.

For complete information, please refer to our Return & Refund Policy.

Once your returned item has been received and approved, your refund will be processed within 10 business days to your original payment method.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photographs showing the damage.

Our team will review your request promptly and provide an appropriate solution in accordance with Canadian consumer protection legislation.

Yes. All products are covered by the consumer rights applicable in Canada. If an item is faulty, not as described, or not fit for its intended purpose, you may be entitled to a repair, replacement, or refund under applicable consumer law.

This does not cover damage resulting from misuse, accidents, or improper care after delivery.

Our prices are displayed in Canadian Dollars (CAD $) for customers shopping within Canada. Any applicable taxes or charges are clearly shown during checkout where required.

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express

Depending on availability, you may also be able to pay using:

• Apple Pay
• Google Pay
• Shop Pay

Absolutely. All payments are securely processed through trusted third-party payment providers using encrypted SSL technology.

Roribon never stores your complete payment card details on its own servers.