Below are the questions we get asked most often. Cannot find your answer? Reach out via our contact page.
Ordering
How do I place an order?
Add the items you want to your cart and follow the checkout steps. You will receive a confirmation email once your order is placed.
Can I change or cancel my order?
[Fill in — state your cancellation window, for example: contact us within 24 hours and we will do our best to help.]
Shipping
Where do you ship to?
[Fill in — for example: we ship across Canada.]
How long does delivery take?
[Fill in — state your processing time and delivery estimate.]
What does shipping cost?
[Fill in — state your shipping rates and any free shipping threshold.]
How do I track my order?
[Fill in — explain whether a tracking link is emailed once the order ships.]
Returns and refunds
Can I return an item?
[Fill in — state your return window and conditions. See our returns and refund policy.]
When do I get my refund?
[Fill in — state how long refunds take to appear.]
Payment
Which payment methods do you accept?
See our payment methods page for the full overview.
Products
An item is out of stock — will it come back?
[Fill in — explain whether you restock and how customers can be notified.]