Shipping policy

At Roribon, we want your shopping experience to be simple, reliable, and enjoyable. Below you will find important information about our shipping process, delivery times, and order updates.

Delivery Area

Roribon currently delivers within Canada only. Our webshop, shipping process, and customer service are designed to support customers across Canada. At this time, we do not offer international shipping.

Shipping Costs

We offer free shipping on all orders within Canada. No minimum order value is required. Any available shipping terms will be shown clearly at checkout before you complete your purchase.

Order Processing Time

Most orders are processed within 1–3 business days (Monday to Friday) after your order has been placed and payment has been received. Weekends and public holidays are not counted.

During busy periods, such as sales or the holiday season, processing may take a little longer — and we'll always let you know if there's a hold-up.

Once your order has been processed, you will receive a shipping confirmation when available.

Estimated Delivery Time

Once your order has been processed, here's roughly what to expect:

Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 5–12 business days

Order Cutoff Time: 6:00 PM (EST) — orders placed after this time may be processed the next business day
Time Zone: (GMT-5) Eastern Standard Time – Toronto, Canada

Please keep in mind these are estimates. Delivery times may vary depending on product availability, courier services, local conditions, or other circumstances beyond our control, and occasional carrier delays or severe weather conditions can affect delivery times.

Tracking Your Order

When tracking information is available, it will be sent to you by email once your order has been shipped. Please note that tracking updates may take some time to appear after dispatch.

If you have not received tracking details, or if you need assistance with your shipment, please contact our customer support team through our contact page or by email.

Delays

Although we do our best to ensure timely delivery, unexpected delays can sometimes happen due to high order volumes, courier issues, weather conditions, or other external factors.

We appreciate your patience and understanding in such situations.

If your order is taking longer than expected, please contact us and we will do our best to assist you.

Incorrect Address Information

Please make sure your shipping address is entered correctly at checkout. Roribon cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Unfortunately, we are unable to deliver to PO Box addresses. Please provide a full residential or business address at checkout to ensure smooth delivery.

Lost or Damaged Deliveries

If your order arrives damaged, or if you believe your package has been lost in transit, please contact us as soon as possible.

To help us review the situation quickly, we recommend including your order number and, where relevant, clear photos of the package and the item received.

We will assess the issue carefully and work toward an appropriate solution.

Contact

If you have any questions about shipping, delivery, or the status of your order, please contact our customer support team through the Contact Us page.

Store name: Roribon
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren
Warehouse Address: 851 Flint Rd,North York,ON,Canada
Email: info@roribon.com
Phone: + 1 647 5601822