Terms of service

Welcome to Roribon. These Terms of Service apply to the use of our website, placing orders, and purchasing products through our online store. By visiting our website or placing an order, you agree to these terms. We recommend that you carefully read these terms before making a purchase.

At Roribon, we want your shopping experience to be clear, pleasant, and reliable, so you can confidently choose stylish fashion items, clothing, and accessories for your wardrobe and everyday lifestyle.

Our webshop focuses on fashion products and clothing, designed to offer modern styles, comfort, and wearable designs suitable for different looks and occasions.

1. General Information

This website is operated by Roribon, the trading name of Digital Sales Enterprise HVDS. We offer fashion and clothing products for customers throughout Canada, focusing on items that combine style, comfort, and modern design.

Our online store is intended to provide customers with simple and convenient access to fashion products suitable for different styles, occasions, and everyday wear.

We reserve the right to modify our website, products, prices, policies, and these Terms of Service at any time.

2. Applicability of These Terms

These Terms of Service apply to all visitors, customers, and users of the Roribon website. They govern all orders, purchases, payments, deliveries, returns, communications, and services offered through our online store.

Any deviation from these terms is only valid if confirmed in writing by us. If any provision is found to be invalid or unenforceable, the remaining provisions remain fully effective.

By placing an order, you confirm that you have read, understood, and accepted these Terms of Service.

3. Our Products

Roribon offers fashion products, including clothing, apparel, and related accessories designed for everyday wear and modern lifestyles.

We strive to provide accurate descriptions of our products, including materials, sizing information, images, and specifications.

Please note that colours, fabrics, textures, and details may vary slightly due to photography, lighting, monitor settings, or manufacturing differences. Such variations are considered normal within the fashion industry.

Customers are responsible for reviewing all product information before placing an order. If you have any questions, please contact us at info@roribon.com before ordering.

4. Placing Orders

When placing an order, you are responsible for providing accurate personal information, including your name, billing address, shipping address, email address, and telephone number.

After placing an order, you will normally receive an order confirmation email. This confirms that we have received your order but does not yet constitute acceptance.

We reserve the right to refuse or cancel orders if payment cannot be processed, if information is incorrect, or if pricing or product information contains obvious errors.

If there is an issue with your order, we will contact you using the information you have provided.

5. Prices and Product Information

We make every effort to ensure that all prices and product information are accurate and up to date.

All prices are displayed in Canadian Dollars (CAD $) unless stated otherwise.

Occasionally, pricing or product information errors may occur. If this happens after you have placed an order, we will contact you before processing the order.

We reserve the right to correct any errors and cancel orders where necessary.

6. Payments

Payments are processed using the payment methods available during checkout.

Orders are processed only after payment has been successfully completed or authorized.

We do not store complete payment card information when payments are processed through secure third-party payment providers.

If payment is declined or cancelled, your order may not be processed.

7. Delivery within Canada

Roribon delivers fashion products throughout Canada.

We offer free shipping on all orders within Canada, unless otherwise stated.

Delivery times are estimates only and may vary depending on stock availability, order volume, courier services, weather conditions, holidays, or other circumstances beyond our control.

Although we aim to deliver as quickly as possible, exact delivery dates cannot be guaranteed.

8. Order Processing

After your order has been placed, we begin processing it according to our internal procedures.

Processing times may vary during busy periods, promotional campaigns, or seasonal sales.

If you notice an error in your order after it has been placed, please contact info@roribon.com immediately. We will do our best to assist if changes are still possible.

9. Risk and Receipt of Products

Responsibility for the products transfers to the customer once the shipment has been delivered to the provided address.

Please inspect your order immediately upon arrival. If your order is damaged, defective, or incorrect, contact us promptly and provide clear photographs of the issue.

We may request additional information before determining the appropriate resolution.

10. Returns

You may request a return within 30 days of receiving your order, in accordance with our Return & Refund Policy.

Returned items must be unused, unworn, undamaged, complete, and, where possible, returned in their original packaging.

Fashion items must not show signs of wear.

Returns must first be requested by emailing info@roribon.com, after which we will provide return instructions.

Returns sent without prior approval may not be processed correctly.

11. Refunds

Once your returned item has been received and approved, your refund will be processed within 10 days.

Refunds will be issued using the original payment method unless otherwise agreed.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Returns that do not comply with our return conditions may be refused in full or in part.

12. Use of Fashion Products

Our products should be used and cared for according to the care instructions provided with the item.

Customers are responsible for proper use and maintenance.

Roribon is not responsible for damage caused by improper use, washing methods, or failure to follow care instructions.

13. Customer Responsibilities

Customers are responsible for:

Providing accurate information.
Reviewing product descriptions before ordering.
Inspecting products upon delivery.
Using our website lawfully and responsibly.

14. Company Transparency

Roribon is committed to providing clear company information so customers can shop with confidence.

15. Intellectual Property

All content on this website, including images, logos, graphics, product descriptions, text, and branding, is the property of Roribon and may not be copied, reproduced, or used without written permission.

16. Website Usage

Our website may only be used for lawful purposes.

Any misuse, fraudulent activity, or attempts to interfere with the operation of the website are strictly prohibited.

17. Privacy and Data Protection

We process personal data in accordance with applicable Canadian privacy legislation and, where applicable, the General Data Protection Regulation (GDPR).

Personal information is used solely for order processing, delivery, customer service, and improving our services. More information is available in our Privacy Policy.

18. Limitation of Liability

To the extent permitted by applicable law, Roribon shall not be liable for indirect, incidental, consequential, or special damages resulting from the use of our products or website.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

19. Force Majeure

Roribon shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, governmental actions, pandemics, or technical failures.

20. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

The most recent version will always be published on our website.

21. Contact Information

If you have questions regarding these Terms of Service, your order, or our products, please contact us.