Refund policy

At Roribon, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Once your return has been received, inspected, and approved, we will process your refund to your original payment method within 10 business days.

1. 30-Day Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. The item must be:

Unused and unworn, except for trying it on indoors
Unwashed and unaltered
Clean and undamaged
Complete with all original parts and accessories
Returned with the original labels or tags where applicable
In its original packaging where reasonably possible

Items showing signs of wear, washing, alteration, damage, or use beyond what is reasonably necessary to inspect or try on the item may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at:

Email: info@roribon.com

Please include:

Your full name
Your order number
The item(s) you wish to return
The reason for your return

Our customer service team will provide you with the applicable return instructions and return address.

Please contact us before sending your return so that we can provide the correct return instructions and ensure your return can be identified and processed efficiently.

Do not automatically return your order to the sender address shown on the original parcel. Please use the return address provided by our customer service team.

3. Return Conditions

To qualify for a return, the item must:

Be returned within the applicable 30-day return period
Be unused, unworn, unwashed, and undamaged
Not have been altered, modified, or repaired
Include all original parts and accessories
Include original labels or tags where applicable
Be returned in its original packaging where reasonably possible
Be securely packaged for return shipping

You may try on clothing indoors to determine the fit. However, items that have been worn for extended periods or worn outside may no longer be eligible for return unless the item is defective or was delivered incorrectly.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@roribon.com.

Please include:

Your order number
A description of the issue
Clear photographs and, where helpful, a video showing the issue
Photographs of the packaging if it was damaged during delivery

We will review the issue and provide an appropriate solution. Depending on the circumstances, this may include a replacement, repair, partial refund, or full refund.

If the return is required because the item was delivered damaged, defective, or incorrectly, Roribon will cover the reasonable return shipping costs or provide appropriate return instructions.

Please do not continue wearing or using an item after discovering a defect or damage.

5. Items That Cannot Be Returned

We may be unable to accept returns for:

Items that have been worn beyond trying them on
Washed or visibly used items
Items damaged through misuse, improper handling, or customer-caused damage
Items that are incomplete or missing essential parts or accessories
Items that have been altered, modified, or repaired
Returns requested after the applicable 30-day return period

These exclusions do not affect any statutory rights you may have in relation to defective, damaged, or incorrectly supplied products.

6. Return Shipping Costs

For standard returns, including returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer.

If an item is damaged, defective, or incorrectly delivered, Roribon will cover the reasonable return shipping costs or provide an appropriate return solution.

We strongly recommend using a trackable shipping service and retaining your proof of shipment until your return and refund have been completed.

Roribon cannot be held responsible for return parcels that are lost in transit when no valid proof of shipment is available.

Please package your return securely to prevent damage during transportation.

7. Inspection and Approval of Returns

Once your return has been delivered to the applicable return location, we will inspect it to determine whether it meets the conditions of this Return & Refund Policy.

We will notify you by email once your return has been inspected.

If your return is approved, your refund will be processed to the original payment method.

If there is an issue with your return or it does not meet the applicable return conditions, we will contact you and explain the available next steps.

8. Refunds

Once your return has been received, inspected, and approved, we will process your refund within 10 business days.

Refunds will be issued to the original payment method used for the purchase, unless otherwise required or agreed.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.

9. Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not yet received it, please first check your bank account or payment statement.

You may also wish to contact your bank, credit card company, or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at:

info@roribon.com

We will be happy to assist you.

10. Exchanges

We may not always be able to offer direct exchanges.

If you would like a different size, colour, or product, the fastest option is generally to return the original item in accordance with this policy and place a new order for your preferred item.

Please contact our customer service team if you need assistance.

11. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

info@roribon.com

If your order has not yet been processed or shipped, we will try to cancel it.

If your order has already been processed or shipped, cancellation may no longer be possible. You may instead request a return after receiving your order in accordance with this Return & Refund Policy.

12. Customer Responsibility

Please handle products carefully while they are in your possession.

If you are considering returning an item:

Try clothing on indoors
Do not wash or alter the item
Keep the original labels or tags attached where applicable
Keep the original packaging where reasonably possible
Keep all accessories and parts
Package the item securely when returning it

13. Contact Information

If you have any questions regarding a return, refund, damaged item, or incorrect order, please contact us.

Store name: Roribon
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren, The Netherlands
Warehouse address: 851 Flint Rd, North York, ON, Canada
Email: info@roribon.com
Phone: +1 647 560 1822