Want to know where your parcel is? Here is how to check.
Use your shipping confirmation email
As soon as your order leaves our warehouse we send a shipping confirmation email containing your tracking number and a direct tracking link. Open that email and select the link to see the latest status.
Cannot find the email? Check your spam or promotions folder first — it is sent from the address shown on our contact page.
Check from your account
If you placed your order while signed in, you can view its status at any time from your account page.
When will tracking start updating?
[Fill in — for example: tracking information usually becomes active within 24 hours of dispatch. Until the carrier scans the parcel, the link may show no movement.]
How long does delivery take?
[Fill in — state your delivery estimate. See our shipping policy for full details.]
Still cannot find your parcel?
If your tracking has not updated in several days, or the carrier says delivered but nothing arrived, get in touch through our contact page with your order number and we will chase it up for you.